Term & Conditions Page
Intellectual Property and Ownership Policy for the Website
1. Introduction
• This website and all its contents are the exclusive property of [Ebrazon Wholesale and Retail], hereinafter referred to as “[Ebrazon],” and are protected under national and international intellectual property laws.
• By using this website, users acknowledge and agree to comply with these terms and conditions related to intellectual property rights.
2. Intellectual Property Rights
• All intellectual property rights associated with the website, including texts, designs, graphics, images, videos, audio files, software, and logos, are exclusively owned by the website or its licensed parties.
• Users are strictly prohibited from copying, distributing, modifying, displaying, or using any part of the website’s content without prior written consent from the website’s administration.
3. Software and Source Code
• All software, source code, and algorithms used to operate this website are the exclusive property of the website.
• Any attempt to access, reproduce, modify, or use the source code in any form constitutes a legal violation and will result in legal accountability.
4. Trademarks
• All trademarks, trade names, and logos used on the website are the exclusive property of [Ebrazon Wholesale and Retail] or its licensed entities.
• Any use of these trademarks for commercial or personal purposes without prior written consent is strictly prohibited.
5. User-Submitted Content
• Any content submitted by users on the website (e.g., comments, reviews, or images) becomes part of the website’s assets, and the website reserves the right to use it for marketing or developmental purposes without additional compensation.
• User-submitted content must not violate intellectual property rights or copyright laws.
6. Protection Against Violations
• Any attempt to hack the website, disrupt its systems, extract data, or misuse its components is strictly prohibited.
• The website reserves the right to take legal action against any individual or entity that violates its intellectual property rights.
7. Reporting Violations
• If you believe that your intellectual property rights have been infringed upon through this website, please report it immediately via email: [info@ebrazon.com] and provide the necessary evidence.
• Our legal team will review the report and take appropriate actions, including removing the infringing content or pursuing legal measures.
8. Permissible Use
• Website content may only be used for personal and non-commercial purposes.
• Unauthorized use, violations of laws, or any actions harming the website’s reputation are strictly prohibited.
9. Penalties for Violations
• The website’s administration reserves the right to take appropriate legal measures, including:
• Banning the violating user.
• Seeking financial compensation for damages resulting from the violation.
• Filing legal claims against the violator in competent courts.
10. Policy Amendments
• The website reserves the right to amend or update this policy at any time without prior notice.
• Continued use of the website after amendments constitutes acceptance of the new terms.
11. Governing Law
• This policy is governed by the laws and regulations of [State of Kuwait].
• Any disputes arising under this policy shall be resolved before the competent courts in [State of Kuwait].
12. Contact Us
• For inquiries regarding intellectual property rights or to report violations, please contact us via email: [info@ebrazon.com] or phone: [00965-22089088].
Payment Policy
1. Available Payment Methods
We provide a variety of payment options to meet our customers’ needs:
• Credit/Debit Cards:
Supported cards include [Visa, Knet, Mastercard].
• Cash on Delivery:
Allows you to pay in cash upon receiving the order. (Additional charges may apply for this option.)
• Digital Wallets:
Such as [PayPal, Apple Pay].
• Bank Transfer:
You can transfer the amount directly to our bank account and send a payment confirmation via email.
2. Prepayment Terms
• Payment must be completed in full before orders are processed.
• Orders not paid within [7 days] will be automatically canceled.
3. Transaction Security
• We utilize advanced encryption technologies to ensure payment data protection.
• All transactions are conducted through secure and authorized payment gateways.
• We do not store your card details on our servers.
4. Additional Fees
• Cash on Delivery : A fee of [2 KD] may apply for this option for orders within [State of Kuwait].
• Taxes and Customs Fees: All applicable fees and taxes will be displayed during checkout.
5. Cash on Delivery Policy
• This option is only available for orders within [State of Kuwait].
• Customers must check the order status and receive the delivery on time to avoid cancellations.
6. Payment Confirmation
• Upon completing the payment, you will receive an email confirmation with order and payment details.
• If you do not receive a confirmation email within [2 hours], please contact us via [Info@ebrazon.com].
7. Refund Policy
• If the order is canceled or a product is returned, the paid amount will be refunded according to our [Return and Exchange Policy].
• Refunds will be processed using the original payment method, such as [credit cards (Visa, Mastercard)], and may take up to [21 business days].
8. Payment Methods for Laser Devices
• Direct Bank Transfer:
• Transfer the device’s value to the company’s official bank account.
• A copy of the transfer receipt must be sent via email or through the payment confirmation form available on the website.
• Prepaid Cheques:
• Cheques issued for the device’s value are accepted.
• Cheques must be made out to the company and properly signed.
• Payment Policy:
• No device will be shipped or delivered without full payment confirmation.
• Other payment methods, such as cash or credit card payments, are not currently accepted.
• Additional Details:
• All bank account details will be provided to the customer upon order confirmation.
• For payment inquiries, contact our customer service team via email at [Info@ebrazon.com] or phone at [00965-22089088].
9. Payment Issues
• In case of any issue during the payment process (e.g., card decline, internet interruption):
• Verify the accuracy of your card/account details.
• Contact us for assistance in completing your order.•We are not responsible for additional fees imposed by banks or payment providers.
10. Changes to Payment Methods
• Once an order is placed, the payment method cannot be changed.
• If you need assistance, please contact customer service before the order is processed.
11. International Payments
• For customers outside [Kuwait]:
• Orders must be paid in [approved currency].
• Bank transfer fees may apply, and customers are responsible for these charges.
Shipping and Delivery Policy
1. Delivery Areas
• We deliver to all areas within [Kuwait].
• Please ensure that a complete and accurate delivery address is provided to avoid delays or issues during delivery.
2. Shipping Timeframes
• Local Orders: Orders are processed within [1 business day] and delivered within an additional [2 business days].
• International Orders: Delivery takes between [5 to 10 business days].
• Delivery times may vary depending on the customer’s location or exceptional circumstances (e.g., holidays or public events).
3. Shipping Costs
• Local Shipping:
• Free shipping for orders exceeding [20 KD].
• A flat shipping fee of [2 KD] applies to orders below this amount.
• International Shipping:
• Costs are calculated based on the order’s weight and the customer’s location. The final cost will be displayed at checkout.
4. Order Tracking
• Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your order’s status.
• You can track your order status via [tracking link/shipping company platform].
5. Delays or Shipping Issues
• Rare delays may occur due to unforeseen circumstances such as weather conditions or carrier-related issues.
• If you do not receive your order within the specified timeframe, please contact our customer service team via [Service@ebrazon.com] [00965-22089088].
6. Self-Pickup
• You can choose to collect your order from our location/warehouse in [Salmiya Area].
• Select the “Self-Pickup” option at checkout, and you will be notified once your order is ready for collection.
7. Unclaimed Orders
• If the order is not collected within [7 days] from the shipping date, it may be returned to us. In such cases:
• Return and shipping fees will be deducted from the refund amount.
8. Order Receipt Conditions
• Please inspect your order immediately upon delivery to ensure its condition and accuracy.
• If you notice any damage or discrepancies, contact us within [1 day] of receiving the order.
9. Additional Information
• We partner with certified shipping companies to ensure fast and secure delivery.
• For inquiries regarding your order status or further assistance, contact us anytime via [Service@ebrazon.com].
Warranty Policy
1. Warranty Duration
• The warranty duration varies by product and is detailed on the product page or the accompanying invoice.
• Electronics and Devices: [warranty conditions may vary depending on the manufacturer’s policies[.
• Accessories and Other Products: May have limited or no warranty.
• Warranty begins from the date the product is received by the customer.
2. Warranty Conditions
The warranty covers manufacturing defects or material issues and excludes misuse.
The warranty includes:
• Device malfunctions due to manufacturing defects.
• Faulty parts that do not function as specified.
• Abnormal performance under normal usage conditions.
3. Conditions That Void the Warranty
The warranty is void in the following cases:
1.Misuse
• Using the product in a way that violates the user manual or for unintended purposes.
• Operation by untrained or unauthorized individuals.
2.Unauthorized Modifications or Repairs
• Any modifications or repair attempts by technicians not authorized by the company.
3.External Factors
• Electrical issues caused by unstable power networks or improper installation.
• Damage due to voltage surges or improper power sources not matching the product specifications.
4.Mechanical Damage
• Breakages, scratches, or damage caused by dropping or improper handling of the device.
5.Inappropriate Environment
• Operating the product in unsuitable environments (e.g., high humidity or extreme heat).
6.Neglecting Recommended Maintenance
• Failure to perform periodic maintenance as recommended by the company.
4. How to File a Warranty Claim
• If you encounter an issue with your product, please contact us via [Service@ebrazon.com].
• Provide the following information:
• Order number or invoice.
• Detailed description of the issue.
• Photos or videos showcasing the defect (if possible).
• Once your request is received, we will review the issue and respond within [2 business days].
5. Warranty Procedures
• If the issue is covered under warranty, we will:
• Repair the Product: By a specialized team or at an authorized service center.
• Replace the Product: With a new unit if repairs are not possible.
• Refund the Payment: If neither repair nor replacement is feasible.
• Customers bear the shipping cost to send the product to us, while we cover the cost of return shipping after repair/replacement.
6. Authorized Service Centers
• To benefit from the warranty, products must be serviced at authorized service centers only.
• You can view the list of authorized centers via [link/details].
7. Expired Warranty
• Once the warranty period has expired, free services will no longer be provided.
• Paid repair services may be offered outside the warranty period at agreed-upon costs.
8. Warranty Policy for Used or Discounted Products
• Used or discounted products may have limited warranty coverage as specified in the product description.
• Please review the specific terms for these products before purchasing.
9. International Warranty
• For products purchased outside [Kuwait], warranty conditions may vary depending on the manufacturer’s policies.
• Please check warranty details with the supplier or manufacturer.
Disclaimer for Medical Device Misuse
Important Notice:
Our company is committed to providing high-quality medical devices, including laser machines and other medical equipment, in compliance with international standards. However, we emphasize the following points:
1. General Disclaimer:
1.Use of Medical Products
• Any use outside the specified purpose or instructions of the device is entirely the customer’s responsibility.
• Devices are provided “As-Is” with technical support and necessary guidance for safe use.
• All medical products, including laser devices, must be used strictly as per the provided instructions and user manual.
• The company is not liable for damages or injuries resulting from:
• Incorrect or unauthorized device operation.
• Failure to follow safety instructions.
• Use by unqualified or untrained personnel.
2.Use of Cosmetic Products
• Cosmetics and skincare products sold through our platform are for external use only and must be used according to the attached instructions.
• It is strongly recommended to consult a specialist before using any product, especially if you have a medical history, skin sensitivities, or specific medical conditions.
• The company is not responsible for side effects caused by:
• Random or excessive use of products.
• Application of products without prior medical consultation.
2. Proper Use of Devices
• All medical devices sold by our company are intended for use by qualified and trained professionals or under their supervision.
• Customers must adhere to the operational and maintenance instructions in the device’s user manual.
3. Disclaimer of Misuse
• The company bears no legal or financial liability for any damages, injuries, or undesired outcomes caused by:
• Misuse of devices.
• Operation by untrained or unqualified personnel.
• Use in ways contrary to the provided instructions or intended purpose.
• Any modifications or alterations made to devices without company approval.
4. Maintenance and Repair
• Customers must use company-approved service centers for device maintenance to ensure optimal performance.
• The company is not responsible for damages resulting from maintenance or repair by unauthorized entities.
5. Legal Responsibility
• Customers acknowledge that using medical devices, including laser devices, carries potential risks if not used properly or according to instructions.
• The company assumes no legal responsibility for customers violating laws or health regulations related to device use.
6. Customer Responsibility
• Customers are solely responsible for verifying product suitability for personal use through specialist consultation.
• Any use of medical products or cosmetics outside instructions or without medical advice is at the customer’s own risk.
• The company is not liable for physical or material damages resulting from unauthorized use.
7. Legal Disclaimer
• The company disclaims any legal claims, compensation, or moral liabilities arising from misuse of products or devices.
• Any legal disputes involving the customer and other parties due to product use are solely the customer’s responsibility.
8. Attached Instructions and Guidelines
• All medical products come with detailed user manuals. Customers must read these carefully before operation.
• The company recommends full adherence to the operational and maintenance instructions provided in the product manual.
• For inquiries regarding usage, customers are advised to contact customer service or consult a specialist.
9. Emergency Recommendations
• If any side effects or issues arise from product use, discontinue use immediately and consult a specialist.
10. Agreement and Application
• By using products or devices purchased from our platform, you agree to these terms and conditions.
• The company reserves the right to update or modify this disclaimer at any time, and customers will be notified of changes via the website.
11. Disclaimer Modifications
• The company reserves the right to modify or update this disclaimer at any time without prior notice.
• Purchasing or using the device implies acceptance of all terms of this disclaimer.
12. Contact Us
• For more information on proper device usage or inquiries, contact our support team via email: [Service@ebrazon.com] or phone: [00965-22089088].
Important Note:
• Customers must comply with all laws and regulations applicable in the country where medical devices are used.
Exchange and Return Policy
1. General Return Conditions
• Customers are entitled to request a return within [14 days] from the date of receiving the order.
• The product must be unused, in its original condition, and include all accessories and original packaging.
• Returns are accepted upon providing the original purchase invoice or proof of purchase.
2. Non-Returnable Products
• Products that have been used, altered, or damaged after receipt.
• Customized or specially ordered products tailored to the customer’s request.
• Discounted items or those included in special promotions, unless found defective.
3. Defective or Damaged Products
• If a defective or damaged product is received, the issue must be reported within [24 hours] of receipt.
• Once the defect or damage is confirmed, the customer has the option to replace the product or receive a full refund.
4. Return Process
• Customers must submit a return request via email or through the return form available on the website.
• The customer is responsible for shipping costs associated with returns, except in cases where the product is defective or was shipped in error.
• After receiving and inspecting the returned product, the customer will be notified of the return status, and if approved, the refund will be processed within [48 hours].
5. Additional Conditions
• The website reserves the right to reject return requests that do not comply with these conditions.
• In case of disputes regarding the condition of the returned product, the internal inspection report will be considered final.
• Refunds will be processed using the original payment method.
6. Contact Us
For any additional inquiries regarding the return policy, please contact us via:
• Email: [Support@ebrazon.com]
• Phone: [00965-22089088]
Support and Assistance
• If you have any questions or require assistance with a warranty or return, please reach out to us through:
• Email: [Support@ebrazon.com]
• Phone: [00965-22089088]
• Support Form: []
We thank you for your trust in us and are committed to providing the best services to ensure your satisfaction with our products.
