Return and Exchange Policy

 Return and Exchange Policy

1. General Return Conditions:

• Customers are entitled to request a return within [14 days] from the date of receiving the order.

• The product must be unused, in its original condition, and include all accessories and original packaging.

• Returns are accepted upon providing the original purchase invoice or proof of purchase.

2. Non-Returnable Products:

• Products that have been used, altered, or damaged after receipt.

• Customized or specially ordered products tailored to the customer’s request.

• Discounted items or those included in special promotions, unless found defective.

3. Defective or Damaged Products:

• If a defective or damaged product is received, the issue must be reported within [24 hours] of receipt.

• Once the defect or damage is confirmed, the customer has the option to replace the product or receive a full refund.

4. Return Process:

• Customers must submit a return request via email or through the return form available on the website.

• The customer is responsible for shipping costs associated with returns, except in cases where the product is defective or was shipped in error.

• After receiving and inspecting the returned product, the customer will be notified of the return status, and if approved, the refund will be processed within [48 hours].

5. Additional Conditions

•The website reserves the right to reject return requests that do not comply with these conditions.

• In case of disputes regarding the condition of the returned product, the internal inspection report will be considered final.

• Refunds will be processed using the original payment method.

6. Contact Us:

For any additional inquiries regarding the return policy, please contact us via:

• Email: [Info@ebrazon.com]

• Phone: [00965-22089088]